Terms & Conditions
This contract sets out the terms upon which WEEK2WEEK will provide a serviced apartment to you as set out on the booking form ("Accommodation"). This contract is between the person who is the signatory to this Agreement ("You") and WEEK2WEEK.
1. Booking Confirmation To reserve Accommodation with WEEK2WEEKwe require a 30% of the total rent due as a deposit ("the Deposit"). This Deposit secures You the Accommodation at the time of booking for the length of time required. The Deposit is not refundable in any circumstance. The total charge for the Accommodation must be paid no later than two (2) days prior to Your arrival unless otherwise agreed in writing. If booking by telephone, once your guest co-ordinator has confirmed acceptance of your payment details; or If booking via our website or email and the requested apartment is available, once you receive confirmation by email of your booking with the relevant booking link. Should payment not reach WEEK2WEEK within the required time stated WEEK2WEEK reserve the right to cancel any booking made and any deposit paid will be forfeit. Failure to pay in accordance with the agreed terms of payment may result in suspension of Accommodation. WEEK2WEEK reserve the right to charge interest on overdue accounts.
2. Method of Payment WEEK2WEEK accept the following methods of payment:- ″ Credit/Debit Card: Visa, Mastercard, Switch, Maestro, American Express, Delta, Electron. Please note that Week2Week will charge an additional 3% for booking with a credit card. There is a £1.00 additional charge for debit cards. Company Cheque: pounds sterling or Euro Payable to "WEEK2WEEK”, funds to be cleared before arrival. Bank Transfer: pounds sterling. Bank details available on request.
3. Booking Extensions 7 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. While every effort will be made to accommodate you, extensions of current reservations are subject to availability and rate change. Where notice of intention to extend your stay has been given, WEEK2WEEK reserves the right to take all additional payments and charges from any credit/debit card used to make the original booking. Where payment has been made by cheque or bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the time of booking and payment must be made by return.
4. Accommodation Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival. You will only have the right to occupy the Accommodation for the time specified. You are only granted a licence to occupy the Accommodation and this agreement gives you no other rights either express or implied to the Accommodation.
5. Occupancy The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra sleeping accommodation can be arranged. If the number of people permitted to occupy an apartment is exceeded, WEEK2WEEK reserve the right to charge for additional guests or additional guests will have to vacate the apartment.
6. Arrivals and Departures Guests can check in to their apartment from 4 pm on the day of arrival. Check out is at 10 am on the day of departure Monday to Saturday and 11am on Sundays. Please note you will be charged 20.00 per hour for every hour or part of hour that you delay housekeeping on your departure. Key collection details will be provided prior to check-in date. WEEK2WEEK will require valid credit or debit card details are given in order that any further charges levied in accordance with Clause 11 below may be collected. By booking with us and leaving such details You authorise Week2Week to deduct any such sums from the card details given.
7. Booking Alterations If you wish to alter your booking, WEEK2WEEK will make every effort to meet your requirements. You will, however, be obliged to pay any additional expenses incurred as a result of the alteration. In addition WEEK2WEEK may charge, at its discretion, an amendment fee of £50 plus VAT to cover the necessary administrative costs incurred.
8. Cancellations All cancellations must be confirmed in writing. Any refund of charges is made subject to the apartment being re-let. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. WEEK2WEEK recommend that clients purchase adequate travel insurance.
9. Early Departures In the event that a guest needs to check out prior to the agreed departure date, WEEK2WEEK will make every effort to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and will be subject to a cancellation charge of £50.00
10. Inventory / Property Care Valid credit or debit card details of a nominated guest staying in the Accommodation is required to cover breakages and damages in the apartment. WEEK2WEEK reserves the right to deduct from that card all amounts chargeable in accordance with section 'Additional Charges'. In the event that payment is declined, for any reason, or no card details are provided, Week2Week reserves the right to charge the company or individual who made the booking at the address provided. You must pay this invoice within 7 days of issue.
11. Additional Charges Telephone Calls: Telephone calls are charged separately. Telephone call charges are provided by a 3rd party supplier. It is the guest's responsibility to set up a charge account with the service provider direct (details available in the apartment). Guests must not attempt to override the 3rd party supplier and use the BT line directly. Failure to adhere to this condition will result in a charge of £50 onto the Credit Card provided at check in, as well as the payment of the telephone bill within 7 working days. Broadband: Broadband is available in some apartment locations. Where broadband is offered, Week2week will make every effort to ensure that the service is available at all times. If there is a fault which is deemed by week2week to be associated with the user's hardware or software, no support will be available. Additional Chargeable Services: Provided at the individual apartment location. Details of additional services are available on request. The cost of any such services is payable directly to the service provider. Cleaning: week2weekexpects the apartments to be left in a reasonable state on departure. If, at week2week discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge. Excessive use of Gas and Electricity Please not where it is deemed that the use of gas and electricity has been abused, an additional charge will be made. The heating and hot water in all apartments are pre programmed for your convenience and comfort. Should you override this, an additional cost maybe incurred. Damages: Damages to the apartment must be paid in full by the guest. In the event of any breakages, damage or extra cleaning required after the guest vacates, week2weekwill notify the booker and or/guest, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required. Keys: week2weekwill issue the guest with a set of keys for every bedroom in the apartment (e.g. guests staying in a 2 bedroom apartment will be allocated 2 sets of keys). However, if the issued keys are not returned on departure a charge of £75 plus VAT will be made to the booker or guest. In addition to this cost there will be a charge for lost entry fobs, garage fobs and parking permits that are not returned. If between the hours of 10 pm and 8 am a guest locks themselves out of the property and requires assistance to re-enter the property, week2weekreserve the right to charge £50 plus VAT call out charge in addition to the charge for lost keys. Call Outs: If the emergency call out number is used to call out week2week staff between the hours of 10 pm and 8 am for any purpose other than an emergency, Week2Week reserve the right to charge the booker or guest a call out fee of £50 plus VAT.
12. Lost Property Any items left in the apartment will be kept for 1 month after the departure date. After that date Week2Week reserve the right to dispose of the property as it sees fit.
13. Rates All rates quoted are based on the rates prevailing at the time that a booking is confirmed. Once a booking has been confirmed Week2Week will not change the rate quoted unless you change the booking. VAT is charged at the rate in force at the time of invoicing. Rates are subject to change without notice and may vary for currency exchange movements where applicable between UK and overseas locations.
14. Liability Week2Week cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings at the apartment locations. Nor can Week2Week be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance. Some apartments advertised on the Week2Week website or on Week2Week printed literature are owned and operated by third parties. Whilst Week2Week endeavours to ensure the highest standards for third party apartments, it does not warrant that in booking these apartments on your behalf, that the apartment is in accordance with local national laws including health and safety and insurance. You also understand that although a third party may comply with local national laws, the rights and remedies under such laws may be different to that of England and Wales. Nothing in this contract seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales.